In this Article

Privacy is important to us — learn about how we handle privacy at Notion 🗝️

Notion maintains a comprehensive privacy compliance program and is committed to partnering with its customers and vendors on privacy compliance efforts. This page highlights some of the key aspects of our program.

At Notion, our team is dedicated to developing and implementing data privacy processes and safeguards that meet industry standards and best practices. We conduct ongoing training for our teams to ensure that they are up to speed with developments in legislation and essential privacy and security practices.

Every Notion employee and contractor signs up to non-disclosure terms to maintain the confidentiality and security of your data. Notion also holds any vendors that handle personal data to the same data management, security, and privacy practices and standards to which we hold ourselves.

What is Customer Data?

Notion defines Customer Data as any data that a customer stores in the Notion services. This can include personal information.

Customer data does not include analytics data or Account Information, which we describe below. The terms of the Notion MSA and Notion DPA apply to your Customer Data.

What is Account Information?

Account information is the information that our customers provide to us so that we can create and administer their customer accounts.

For example, account information includes names, usernames, passwords, phone numbers, email addresses, Workspace metadata, support communications, billing information, and usage information associated with your Notion account.

The terms of the Notion Privacy Policy apply to any personal information included in Account Information.

Who owns and controls Customer Data?

You own your Customer Data, including any content you submit or upload to the Notion Service.

You control your Customer Data. You determine what content and data will be uploaded to Notion. Once Customer Data is uploaded you manage access to your workspace by allocating user logins to individuals.

You also control the administration of the Customer Data by managing you groups, permissions and the user credentials that are under your control.

How does Notion use my Account Information?

The Notion Privacy Policy describes in detail how Notion collects and uses your account information.

Who should I contact if I have any questions about Notion’s data protection practices?

If you have any questions about our privacy practices, please contact us at:

Notion Labs, Inc. 2300 Harrison Street San Francisco, CA 94110 United States

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that governs the collection of and use of personal data of EU residents, and that allows data subjects to exercise control over their data.

As the GDPR is widely considered to be the most stringent global privacy standard, we have mapped our privacy program to the GDPR and other global privacy regulations.

Notion as Processor and Controller

The GDPR and other data protection legislation have two primary classifications related to the collection and processing of personal data: data controller and data processor.

A data controller determines the means and purposes for processing personal data, while a data processor is a party that processes data on behalf of the data controller.

Where our customer is a data controller or data processor, Notion is the data processor of personal data that our customer and their users upload to the Notion service. We process any such personal data at our customer’s direction and on our customer’s behalf. We conduct this processing in accordance with Notion’s Data Processing Addendum.

Cross Border Transfers - Standard Contractual Clauses

We understand and adhere to the rules for international transfers of personal data outside of the European Economic Area and UK.

In order for our customers to be confident of Notion’s data transfer processes our Data Processing Addendum incorporates both the EU and UK Standard Contractual Clauses (SCCs). In response to the Schrems II ruling, our DPA lists the technical and organisational measures we employ to ensure appropriate safeguards are in place when we transfer personal data to countries outside of the EEA and UK. 

For more information about our technical security measures, please see our security page.

Transfer Impact Assessment

Notion understands and appreciates the importance of maintaining transfer impact assessments (TIA) as a supplementary measure and as a critical piece of your privacy compliance program.

To assist our customers in completing these assessments, we maintain Transfer Impact Assessment page that includes all of the information about Notion that you need to complete your TIA.

Subprocessor List

We work with certain companies and tool systems to provide our services to you. All of these companies have been carefully vetted for best-in-class security and data privacy practices. For more information, please see our list of subprocessors.

Data governance relates to the policies and procedures that dictate how data is procured and used throughout its life cycle. From creation and collection to processing, distribution, storage and deletion.

Notion’s commitment to data governance is key to keeping our users data secure, private, accurate, and accessible.

Privacy by Design

At Notion, we believe in privacy by design, which means that privacy considerations are built into every aspect of our products and services from the outset. This includes the development of new products, features, and the selection of vendors.

Notion conducts regular training with our personnel to reinforce the concept that Notion needs to think of user privacy at all stages of the development lifecycle.

Data Export

Companies generally have a duty to back up their information in multiple places. To help with this Notion offers the option to save any Notion page, database, and non-database page to your computer in various formats. This way our customers can further protect themselves by backing up their information at any time.

Data Import

Notion’s data import function lets you upload information from external sources and combine it with the data already held in your workspace.

Like most people, you probably have data, documents, and notes scattered across many files and apps. You can centralize your information in one place by moving it all into Notion.

Data Deletion

The workspace owner controls the workspace’s Customer Data. This includes all of the content submitted by customers and their users. When users leave a workspace, they may have the right to request that their data is deleted by the workspace owner. When customers terminate their subscription they also have the right to request that their data be deleted by Notion.

Notion allows for Account Deletion and Workspace Deletion.

When you delete an account, Notion will:

  • Delete the account associated with that email address

  • Delete any private workspace(s) in which you are the only member

  • Delete any shared workspace(s) in which you are the only admin

  • Remove you from any shared workspace(s) in which you are a member or one of multiple admins

To delete a workspace, you must be a workspace owner of that workspace. When you delete a workspace, Notion will:

  • Delete all content in that workspace

  • Return you to another workspace you belong to, or the sign up page for Notion if you don't belong to any others

To learn more about how to delete your Notion account please see our Delete Your Account page. If you are a Customer and would like to terminate your contract, please see our MSA.

Data Access

Notion provides an advanced set of access functionality to help customers effectively protect their information. Notion also uses encryption to protect Customer Data from outside access.To learn more about how data access works at Notion please see our Data Access Consent page.

Data Backup

All Customer Data is stored in the cloud, and we keep per-minute backups of your page content on our server. That said, your data belongs to you, so we've made it easy to create your own backups and keep your information portable. To learn more about this please see Notion’s Back up your Data page.

At Notion we strive to keep all of our agreements up to date with the latest regulations and industry standards. Our Master Subscription Agreement and Data Processing Addendum describe in detail Notion’s data privacy processes, standards, safeguards and our compliance with data protection legislation.

To ensure that our terms track with the GDPR, CCPA and other global privacy standards we continually have our terms assessed by leading privacy experts in multiple jurisdictions.

At Notion we want to be as transparent as possible with our customers about how we collect, process, store, and use their personal data. In order to achieve this Notion maintains comprehensive and detailed policies regarding how we handle your personal information. These policies describe in detail how our users can exercise their rights with regard to their data. To learn more about the policies, please click on the links below.

Give Feedback

Was this resource helpful?