Welcome to First Block, a Notion series where founders and executives from the world's leading companies tell us about the many “firsts” of their startup journeys. Hosted by our Co-founder and COO Akshay Kothari, this series explores the many ups and downs that founders face as they build their companies, and what they've learned along the way.
Mathilde Collin is the Co-founder and CEO at Front. Front is a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale.
In this episode, we do a deep-dive into:
The “why” behind Front
Why having a supportive network is so important when starting a business
The role of customer service in a company's success
How transparency is key to employee engagement
The strategy behind hiring your first ten employees
How difficult conversations build solid foundations
What’s in this episode:
Read the full transcript here:
Episode four transcript